Cancellation Policy

If you choose to cancel or rebook

If there is more than 1 week before the experience, you can contact Grobruket AB to request rebooking. Rebooking is subject to availability and may vary depending on the specific experience.

If there is less than 1 week before the experience, the booking normally cannot be rebooked or refunded. Experiences often involve planning, staffing, materials and preparations that create costs before the event takes place.

If something unforeseen happens shortly before or on the day of the experience, for example illness, please contact Grobruket AB using the contact details in your booking confirmation so we know that you will not attend. You are generally welcome to transfer your booking to another person, unless the specific experience states otherwise.

Right of withdrawal

Bookings for experiences, events, courses or leisure activities that take place on a specific date or during a specific period may be exempt from the statutory right of withdrawal under distance-selling rules. Where this exemption applies, the purchase is binding once the booking has been completed.

For gift vouchers that are not tied to a specific date or period, different rules may apply. Any specific validity period, cancellation terms or refund rules for a gift voucher will be stated in connection with the purchase or in the voucher terms.